15-Day Return Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With all original tags attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
How to Start a Return
To start a return, please contact our customer service team at:
Email: vivasistah@gmail.com
Alternative Email: lisa@supersistah.com
Please allow 24–48 hours for a response from our customer service team. As we are located in the United States, there may be a time difference.
Return Address
VivaSistah.com
179 Throop Avenue, #209
Brooklyn, New York 11206
USA
If your return is accepted, we will provide you with a return shipping label, along with instructions on how and where to send your package.
Important: Items sent back without first requesting a return will not be accepted.