Shipping policy

Shipping Policy

Orders are typically prepared and shipped within 3 to 12 business days after the order is placed. This is the time before dispatch, not the total delivery time. If shipping is delayed, we will notify you.

United States

We offer free standard shipping on all orders shipped within the United States only. No minimum purchase is required.

Expedited shipping

Expedited shipping is available for eligible orders at an additional cost payable to the respective carrier at checkout. Available options and charges are calculated and displayed at checkout. Rates vary depending on the products ordered, the combination of items in your order, and the delivery destination. We are happy to send orders via expedited shipping but please be aware that we do not control when the carrier is able to deliver your package in a timely manner. In addition, while shipping can be expedited, we can not speed up the time period for preparation of the package being shipped. Like most companies in the U.S. there are periods of time when orders are in high demand, especially during the holiday seasons and other seasonal time periods when demand is high.

Delivery timing

The estimated delivery window is 3–12 days after your order ships and varies by destination and carrier. Delivery estimates are not guaranteed. As usual in the U.S. when demand is high i.e. holidays and poor weather conditions, unfortunately during these periods delivery estimates can not be guaranteed. While it is our commitment to deliver packages as timely as possible, there are conditions and constraints that may occur. You will be provided with tracking information so that you can ascertain where your package is at periods of time.

Questions

For shipping questions, contact us at lisa@vivasistah.com.