Refund policy

15-Day Return Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn or unused
With all original tags attached
In its original packaging
Accompanied by the receipt or proof of purchase

To start a return, please contact our customer service team at vivasistah@gmail.com or lisa@supersistah.com.

Return Address

VivaSistah.com
179 Throop Avenue, #209
Brooklyn, New York 11206
USA

If your return is accepted, we will provide you with a return shipping label, along with instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

Please allow 24–48 hours for a response from our customer service team. As we are located in the United States, there may be a time difference.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after receiving it. If your item is defective, damaged, or you received the wrong item, please contact us as soon as possible so we can evaluate the issue and make it right.

Non-Returnable Items

Unfortunately, we cannot accept returns for:

Sale items
Gift cards
Custom or personalized products
Special-order products
Personal care or beauty products
Hazardous materials
Flammable liquids or gases

If you have questions about whether your specific item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item first. Once your return has been accepted, you can place a separate order for the new item.

Please contact us before starting the return and exchange process.

European Union 14-Day Cooling-Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

The item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your refund is approved, the amount will automatically be refunded to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at vivasistah@gmail.com or lisa@supersistah.com.