Refund policy

15-Day Return Policy

You can request a return within 15 days after your order is delivered.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn, unwashed or unused

  • With all original tags attached

  • In its original packaging

To start a return, please contact our customer service team at lisa@vivasistah.com.

Return Address

VivaSistah.com
179 Throop Ave Ste 209, Brooklyn, NY 11206
USA

If your return is accepted, we will provide you with a free return shipping label, along with instructions on how and where to send your package. We will send a return shipping label via email at your convenience. If you don't wish to use email, we will send it to you in the mail via the U.S. Postal Service. Be advised if we send you the return label by mail, it will take a longer period of time to receive it.

Items sent back without first requesting a return will not be accepted.

Please allow 24–48 hours for a response from our customer service team. As we are located in the United States, there may be a time difference.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after receiving it. If your item is defective, damaged, or you received the wrong item, please contact us as soon as possible so we can evaluate the issue and make it right.

If an item arrives damaged, defective or incorrect, we would require that a picture of the damage or defect be sent to us via email at lisa@vivasistah.com so we can evaluate the issue and make it right.

Non-Returnable Items

Sale items are not returnable. If an item is on sale, it will be noted that such item is "Final Sale" and cannot be returned.

If you have questions about whether your specific item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item first. Once your return has been accepted, you can place a new separate order for the item or items that you now wish to purchase.

Please contact us before starting the return and exchange process.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your refund is approved, the amount will be refunded to your original method of payment within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

Please be advised that your Bank may take a longer time to process such transactions, and that we have no control over when you will receive the funds in your account. We can only confirm that we processed the refund within 10 business days.

If more than 15 business days have passed since your refund was approved, please contact us at lisa@vivasistah.com.

Business Hours

Monday-Sunday, 10:00AM - 6:00PM (Eastern Standard Time)

We will respond to all inquiries within 24-48 business hours.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact our customer service team:

Email: lisa@vivasistah.com
Phone: (917) 394-9909
Time zone: Eastern Standard Time

We will respond as quickly as reasonably possible. Please allow 24–48 hours for a response. Additional time may be needed to respond on weekends and holidays.

Thank you for shopping with VivaSistah.com.